Terms of use
Ventex Inc. / Alumavent Inc. Last modified: March 9, 2026
1. Website Terms of Use
This website, located at www.ventexinc.com (the "Website"), is owned and operated by Ventex Inc. and Alumavent Inc. (collectively, the "Company"). By accessing the Website, you agree to be bound by these Terms and Conditions. If you do not agree, please leave the Website immediately.
All content on this Website, including brochures, images, documents, videos, and digital files (collectively, the "Materials"), is the property of the Company and is protected by applicable intellectual property laws. You are granted a limited, revocable, non-transferable licence to view and download Materials for personal, non-commercial use only. You may not copy, modify, distribute, transmit, or sell any Materials without the Company's prior written consent.
The Company makes reasonable efforts to ensure accuracy of Website content but does not guarantee that all information is error-free or current. The Website and Materials are provided "as is" without warranty of any kind, express or implied.
2. Pricing Disclaimer
All prices displayed on this Website or in Company quotations are subject to change without notice. While every effort is made to provide accurate pricing, errors may occur due to typographical, technical, or supplier-related issues. In such cases:
If the correct price is lower than the stated price, the Company will charge the lower amount.
If the correct price is higher than the stated price, the Company will cancel the order and notify you, giving you the opportunity to purchase at the correct price.
The Company reserves the right to refuse or cancel any order placed at an incorrect price.
3. Terms of Sale
Offer and Acceptance. Each Company quotation is valid for the period stated on the quotation unless otherwise noted. Acceptance of any part of a quotation constitutes acceptance of these Terms and Conditions. Any terms in Buyer's purchase order that conflict with these Terms are rejected unless agreed to in writing by an authorized officer of the Company.
Pricing. Quoted prices are firm for the validity period stated on the quotation.
Taxes. All applicable taxes are excluded from quoted prices unless otherwise noted and are the responsibility of the Buyer. Tax exemption documentation must be provided prior to invoicing. Exemption documents received after invoicing may be subject to a $250 administrative fee.
Payment. Payment is due in full within 30 days of invoice unless otherwise agreed. All payments must be in Canadian dollars unless specified otherwise. Overdue accounts are subject to interest at the rate of 1.5% per month, compounded monthly. The Company may suspend delivery of materials if any amounts are overdue.
Cancellation. Due to the custom nature of our products, once an order has been released to the production floor, orders cannot be changed. Orders cannot be cancelled without the Company's written permission. Cancellation may be subject to a fee of up to 75% of the order price, a restocking fee of up to 30% (if applicable), and reimbursement of all costs incurred. Orders that have been fabricated cannot be cancelled, and the Buyer is responsible for the full cost.
Changes. Due to the custom nature of our products, once an order has been released to the production floor, orders cannot be changed. Any other changes to an order are binding only if agreed to in writing by an authorized Company representative.
4. Warranty
The Company warrants that all items it manufactures will be free of defective materials and faulty workmanship in accordance with its standard warranty terms. Liability under this warranty is limited to repair or replacement at the Company's option. The Company is not liable for dismantling, installing, or reinstalling costs.
THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
5. Product Returns & Claims
General. Claims for errors, deficiencies, shortages, or defects must be submitted in writing within 10 days of material arrival at destination. Failure to notify the Company within this period means replacement materials will be at the Buyer's expense.
Returns. The Buyer is responsible for all return shipping costs. A restocking fee of 30% applies to all returned standard products. Custom or made-to-order products are not eligible for return; however, dimensional adjustments may be made at the Buyer's expense.
Partial Returns. The Company does not accept partial box or bundle returns for products sold in packs.
6. Delivery and Delays
Delivery dates are estimates only; time of delivery is not of the essence. The Company is not liable for delays due to fire, acts of God, labour disputes, transportation delays, supply shortages, government actions, or any other circumstances beyond its control.
Buyer must present claims for damaged materials within 15 days of receipt. If Buyer refuses or fails to accept delivery, the Company may terminate the order, dispose of the goods, and recover any resulting losses from the Buyer.
Risk of Loss. Risk of loss passes to the Buyer upon delivery to the specified location. Title to the goods does not pass until the Company has received full payment.
7. Limitation of Liability
In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the Website, Materials, or any products sold. The Company's total liability for any claim is limited to the purchase price paid by the Buyer for the relevant materials.
8. International Orders
For shipments outside of Canada, the Buyer is responsible for compliance with all applicable export and import laws and regulations. The Buyer agrees not to resell, transfer, or re-export Company products to any country or party subject to applicable trade sanctions or embargoes. The Company reserves the right to cancel orders if it discovers any violation of this provision.
9. Governing Law and Disputes
These Terms and Conditions are governed by the laws of the Province of Ontario, Canada.
10. General Provisions
Entire Agreement. These Terms and Conditions, together with any applicable quotation or order acknowledgment, constitute the entire agreement between the parties.
Severability. If any provision is found to be unenforceable, the remaining provisions remain in full effect.
Assignment. Neither party may assign this agreement without the other's written consent, except in the case of a sale or merger of the Company's business.
Modification. The Company may modify these Terms at any time by posting changes to the Website. Continued use of the Website constitutes acceptance of any modifications.
Contact Us
If you have questions regarding these Terms and Conditions, please contact us:
Ventex Inc. / Alumavent Inc.
222 Church St. S.
Alliston, Ontario, Canada, L9R 2B7
Tel: (905) 857-4700
Toll-Free (Sales/Customer Service): 1 (800) 668-7214
Fax: (905) 857-4730 Email: sales@ventexinc.com
Hours of Operation: 8am - 5pm EST
Shipping Hours: 7am - 3pm EST
